This week our Visitor Experience Team become Dementia Friends and joined the UK’s biggest ever initiative to change the way people think, act and talk about Dementia.

Twenty members of the Visitor Experience Team, including supervisors and those who work in the House, on the Chain Ferry, and at Visitor Reception, took part in the training session, delivered by a volunteer Dementia Friends Champion.

Being a Dementia Friend simply means learning more about dementia, putting yourself in the shoes of someone living with the condition, and turning your understanding into actions. Something as simple as being more patient during a transaction at our ticket booths, every action counts.

This was a really impactful session, where those taking part learnt about key messages through activities and discussion, providing a greater understanding of Dementia affects everyone differently and committing to one dementia-friendly action at the end of the session.

Emily Long, Visitor Experience Manager, said “This was a really enjoyable session and our team is proud to raise awareness and support people living with Dementia. It’s incredibly important that as many of our staff and volunteers as possible have the opportunity to become Dementia Friends and we will all be wearing blue forget-me-not pin badges to identify ourselves.”

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