Access
Access Summary
If you have any questions regarding access or if there is any way we can support your visit, please email info@harewood.org or call one of the team on 0113 218 1000.
Update
- Unfortunately, the wheelchair lift located within the lower part of the House (Below Stairs) is currently out of order. We sincerely apologise for the inconvenience caused. The State Floor is wheelchair accessible via the wheelchair lift at the front of the House (please be advised, there is a weight limit capacity of 300KG, with a step ramp capacity of 200KG) , and our Visitor Experience team can assist with mobility access for Below Stairs.
Shuttle Service
Harewood offers a mobility assistance shuttle service which is led by a team of volunteers. The shuttles are wheelchair, pram and pushchair accessible and provide drop offs to the Main Entrance, House, Church, Courtyard, Car Park and Lakeside.
There are designated drop off points or turning circles at the Shuttle Stop locations. The Church turning circle is a short (approximately 1 minute) walk from All Saints Church, which is level, gravelled ground and is suitable for Prams and Wheelchairs.
During busy periods, the Shuttle will provide priority access to those with mobility needs.
Please note that as this service is run by volunteers we cannot guarantee that it will be running every day. If you require wheelchair or access mobility during your visit, please speak to our Engagement Assistants in Visitor Information, or call us on 0113 218 1000.
Ferry
Our Ferry is a free, wheelchair-accessible service. The Ferry runs from the Courtyard side of the Lake to the Bothy and Walled Garden.
Please note, the Ferry cannot run at high wind speeds so service cannot be guaranteed. Dogs are welcome aboard!
Wheelchair Hire
We have five manual wheelchairs available to hire on a first come first service basis. The three available in the House are indoor wheelchairs and are not for use in the Grounds. These are very popular so we cannot guarantee availability and they are not bookable in advance.
The Grounds
Harewood’s Grounds were designed by Lancelot ‘Capability’ Brown in the 1770’s to include sloping and mixed terrains. There are some areas with steep gradients, as well as cut grass, gravel and wood chip paths.
Harewood’s driveway is approximately a half mile before reaching the ticket barriers. Please refer to the section on the Shuttle Service on what assistance is available.
Visitors who use wheelchairs and other mobility aids are advised to bring someone to accompany them with navigating the Grounds. Please refer to the section on free access for Carers below for more information.
The House
We have a wheelchair lift to allow users to access the State Floor. This can comfortably accommodate standard wheelchairs and smaller motorised electric scooters. If you require more information on the size and weight restrictions of these devices please contact a member of our team who will be happy to assist you. Upon request, we can also loan a standard wheelchair to anyone with mobility issues.
Wheelchair users can access the Terrace Tearoom via the Terrace Garden, with the use of a wheelchair ramp. Please ask a member of staff if you need any assistance.
Large-print laminated text sheets of the Christmas exhibition script are available upon request at the entrance hall desk.
Sensory backpacks
We have 10 sensory backpacks for children and 10 for adults to encourage, support, and enhance the museum experience of our visitors who may experience sensory overload whilst visiting the House. These packs are free to use and are located at the desk in Entrance Hall.
You can ask for one from any of our friendly staff and they will happily lend it to you for the duration of your visit.
Carers
Our admission policy enables essential carers for adults to access Harewood free of charge, whilst the normal membership or admission fee applies to the disabled visitor. All you need to do is pre-book your ticket online and then your carer’s ticket will be issued at the gate.
Prams, Strollers + Bags
Prams and strollers are not allowed on the State Floor or Below Stairs to protect our collections and floors from damage.
We advise bringing baby slings or carriers to transfer children into if you wish to visit the House. Prams and strollers will need to be left in the Entrance Hall or left in vehicles.
Large bags and Suitcases are not permitted in the House and will need to be left in vehicles, or in the Entrance Hall.
What3Words
What3Words is a location app. Every 3 metre square of the world has been given a unique combination of three words that can be shared with friends and family, emergency services and more to pinpoint locations easily.
We have provided What3Words locations for key areas of our site to help you navigate your visit:
Entrance: ///enveloped.music.
The House:///turntable.pops.
The Courtyard:///showcases.
Dementia-friendly team
Harewood is proud to have over 50 Visitor Experience staff and volunteers who are Dementia Friends. We have joined the UK’s
biggest initiative to change the way people think, act and talk about Dementia. Look out for us wearing our blue forget-me-not pin badges.
Hidden disabilities sunflower scheme
Harewood has joined the Sunflower Lanyard scheme for people with hidden disabilities. Not all disabilities are visible –If you have a
hidden disability and feel that you would benefit from wearing a Hidden Disabilities Sunflower product while on-site, please pick one up from Visitor Information or Visitor Reception.