As we re-open Harewood, we want to keep you up-to-date on how we are adapting to the situation arising from Covid-19. You might have a number of questions in relation to how we have prepared for your return, you can find some answers below, which is in line with current guidance.
These FAQs cover:
From Monday 20 July, Harewood House, Grounds and Gardens are open, inclusive of our Bird Garden, new Play space, Courtyard Café and Shop.
Please note, we are still requesting that people book prior to their visit to ensure access as we continue to limit and monitor visitor numbers and flow.
Entry is via the Courtyard only, with a one-way route in place
Gardens & Grounds
The Himalayan Garden, Terrace Garden, Walled Garden, Lakeside Path and wider Grounds are all fully open, with one-way routes in place at busy or constrained pathways. Entry to the Himalayan Garden is from the North side of the Lake only. Easy to follow routes are in place.
New play space
We’ve developed a new temporary play space, including a hay bale maze and lots of activities, where children can play whilst socially distancing, and without having to touch any surfaces.
Our Café is serving both a seated and take away menu, including snacks and some hot food options. Why not pre-book a picnic box before you arrive? Book here >>
Our Courtyard shop is open with limited capacity. You can browse our shop collection online, and also click and collect your order >>
For now indoor locations including the Bothy, the Secondhand Book Shop and the Curiosity Cabin remain closed. The Adventure Playground is not accessible and still under review, we have instead created a new outdoor activity with a giant maze and games area for to entertain children.
Member booking links are being emailed to Members as they become available. If you have not received a booking link, please email firstname.lastname@example.org
Day tickets for non-Members can be purchased online. Click here to book now >>
Will I have to print out my tickets or can I show them on my phone?
Visitors should show their tickets on their phone, and at some places they may be asked to share their name and booking number. To maintain social distancing, we’re asking visitors to avoid passing anything to our staff.
I’m a Member – do I need to reserve a ticket for my under 4 year old?
Yes, please do. You will not be charged anything extra.
Are tickets full price if not everything is open?
Yes, with the House and Gardens now open, ticket prices have returned to normal to reflect this. Harewood is a Charity and as such charges admission, which is then funnelled back in to maintaining the Collections and furthering the Trust’s work. Our ticket prices are here >>
How many people are you going to let in each day?
Harewood currently continues to operate on a reduced capacity, to ensure we can manage social distancing. Numbers are managed through the booking system and we will continue to review this the longer we are open.
Do I need to book if I’m arriving on foot or by bicycle?
We truly support a visit to Harewood by a greener method, such as by bike and yes, you will still need to book in advance and show your ticket confirmation.
How will your booking system work?
You can now book for an entire month until 16 August. Booking closes at 11.59pm the day before the visit.
Will key workers/NHS have priority for booking?
Harewood would like to recognise the significant contribution made by key workers at this time and is looking at a way to show thanks and give something back when we hopefully fully open the site from autumn.
Do carers need to book a ticket?
Carers can continue to access our places for free with an essential companions’ card. Carers do not need to book a ticket for themselves, but the person they accompany will need a pre-booked ticket.
How will people have to show their booking?
Visitors will be asked to show booked tickets through their vehicle window before parking, along with Member cards for Members. Those arriving on foot or bike will be checked at the same place of entry to cars and asked to keep distance.
Is access for everyone?
A booking system will ensure we are able to control numbers to maintain ample space for everyone. The system is open to Members and non-Members.
What happens if people turn up on the day?
Visits should be pre-booked. If people do turn up and we have capacity on that day, they will be given the opportunity to enter, but it is not guaranteed.
How long can I stay?
There is no time limit on how long you can stay. We are requesting a maximum dwell time in the Bird Garden of 90 minutes, but you will be able to exit and go back in again.
What are your opening times?
Opening times are listed here >>
As we emerge from three months of closure, under unprecedented circumstances, your return to Harewood may initially feel different to what you have experienced before, with extra guidance in place for a ‘safe’ visit.
You will notice additional hand washing facilities, reduced seating in the Courtyard Café only, a one-way system in the Himalayan Garden and the Bird Garden.
You may be asked to follow arrows, follow a one-way system, or slow your pace. It’s vital that you follow these instructions – they’re for everyone’s safety.
We know how much you are looking forward to returning and ask that you are patient and play your part in making this a lovely experience for all.
Will you be asking visitors to wear facemasks or other PPE?
Visitors may wear face masks should they wish. In line with current government guidance, our staff are not wearing face masks, but they are free to do so.
Why is the Adventure Playground closed?
The playground is one of the higher use areas at Harewood and whilst findings and guidance and information is not yet clear as to whether these are safe areas for people to be in. We have therefore created a new natural play area in front of the House, which includes easily wipeable activities, such as giant hula hoops and hopscotch, and a large straw maze. This area will be monitored and will have a one-way flow.
All the toilets in the Grounds and Gardens will be open with a queuing capacity in place. There are also additional hand washing facilities around key areas of the site, and hand sanitisation stations at regular intervals around the site. We would still advise visitors to bring some alco-gel with them.
Will your cafés be open? Will there be food and drinks for sale?
The Courtyard Café is open with a good selection of take away food and drink and socially distanced table spacing for those wishing to eat in. In addition, the Kiosk in front of the Courtyard serve Ice Cream and snacks, and the Horse Box near the Walled Garden is open at busy times.
See our menu here >>
Pre-book a picnic box
You can pre-book a Picnic Box from the Café which you can pick up and then find a space to enjoy in the gardens. You are also welcome to bring your own picnic. There are some limited seating areas around the site, which have been set with plenty of space around them. We are asking all visitors to ensure they dispose of their litter appropriately.
See the picnic menu here >>
Book a picnic hamper here >>
Our takeaway containers are made from plants and are compostable and are the best option for everyone’s safety, at this current time.
The Courtyard Shop is open for any gifts, cards or purchases you would like to make. There will be a one-way system through the shop in place and the pace may be slower than usual. You can also browse the online shop and you can Click and Collect any items you purchase, so that there’s no need for you to spend time in an indoor space if you would rather not.
Everything you buy at Harewood supports the Charity. The money from your purchases goes back into maintaining and conserving Harewood’s House, Gardens and Bird Gardens for the public benefit.
We have had to put in place certain measures in order to adhere to social distancing and other current government guidance:
We look forward to welcoming you to Harewood. Here is some information on buying tickets, opening times, how to find us and more. Read more
Members: Harewood Membership offers fantastic value, including free entry to Harewood, discounts, off-season entry opportunities and exclusive members’ events. Learn more about our individual and family … Read more