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Visiting FAQs

We want to keep you up-to-date on how we are adapting to the situation arising from Covid-19. You might have a number of questions in relation to how we have prepared for your visit, you can find some answers below, which is in line with current guidance.

In line with the current lockdown restrictions and government guidelines, Harewood’s gardens and grounds remain open for local visitors and members to enjoy outdoor exercise only. 

These FAQs cover:

1 What’s open?
2 Booking
3 Your Visit
4 Toilets and Hand Washing
5 Food and Drink
6 Shopping
7 Map
8 Access

If you have an urgent query, you can call us on 0113 218 1000, email info@harewood.org or send us a message via Facebook, Instagram or Twitter.

1 WHAT'S OPEN?

From 15 January, the following areas and facilities will continue to be open with pre-booked tickets required:

Gardens & Grounds
The Himalayan Garden, Terrace Garden, Walled Garden, Lakeside Path and wider Grounds are all fully open, with one-way routes in place at busy or constrained pathways. Entry to the Himalayan Garden is from the North side of the Lake only. Easy to follow routes are in place. The gardens and grounds have been beautifully lit with festoon.

Adventure Playground
Our Adventure Playground is open – parents and carers use this area at their own risk and we ask that users wear facemasks when in the Playground area.

The Kiosk and the Bothy Teahouse
The Kiosk and the Bothy Teahouse will be open for take away food and drink. 

 

In line with the government’s legislation, the below areas remain closed :

The House
The Bookshop
Courtyard Cafe
Terrace Tearoom
Bird Garden and Farm Experience
Courtyard Shop, Visitor Information and wider Courtyard area

The Chain Ferry and Shuttle are also not in operation.

2 BOOKING

Members and non-members can book their ticket online Click here to book now >>

Will I have to print out my tickets or can I show them on my phone?
Visitors should show their tickets on their phone, and at some places they may be asked to share their name and booking number. To maintain social distancing, we’re asking visitors to avoid passing anything to our staff.

I’m a Member – do I need to reserve a ticket for my under 4 year old?
Yes, please do. You will not be charged anything extra.

Are tickets full price if not everything is open?
Harewood is a Charity and as such charges admission, which is then funnelled back in to maintaining the Collections and furthering the Trust’s work. Our ticket prices are here >>

How many people are you going to let in each day?
Harewood currently continues to operate on a reduced capacity, to ensure we can manage social distancing. Numbers are managed through the booking system and we will continue to review this the longer we are open.

How will your booking system work?
Non-members can book online through our website.

Do carers need to book a ticket?
Carers can continue to access our places for free with an essential companions’ card. Carers do not need to book a ticket for themselves, but the person they accompany will need a pre-booked ticket.

How will people have to show their booking?
Visitors will be asked to show booked tickets through their vehicle window before parking, along with Member cards for Members. Those arriving on foot or bike will be checked at the same place of entry to cars and asked to keep distance.

What happens if people turn up on the day?
At this time all visits should be pre-booked. We are unable to guarantee entry for non pre-booked visits.

How long can I stay?
There is no time limit on how long you can stay. Due to current lockdown regulations, visitors are only able to visit Harewood to benefit from outdoor exercise and we ask that visitors adhere to current guidelines in place.

What are your opening times?
Opening times are listed here >>

3 YOUR VISIT

Your return to Harewood may feel different to what you have experienced before, with extra guidance in place for a ‘safe’ visit.

You will notice additional hand washing facilities across the site, as well as one way systems in place.

You may be asked to follow arrows, follow a one-way system, slow your pace or maintain distance from other visitors and staff. It’s vital that you follow these instructions – they’re for everyone’s safety.

We know how much you are looking forward to returning and ask that you are patient and play your part in making this a lovely experience for all.

We ask that all visitors and members adhere to social distancing guidelines in place on site and adhere to the current government guidelines regarding travel and outdoor  exercise. 

Will you be asking visitors to wear facemasks or other PPE?
We are now advising that visitors wear face masks when using the Adventure Playground and visitors may wear face masks elsewhere should they wish.

Are dogs allowed ?
Harewood is a dog-friendly day out. It’s a great place to walk around and visitors can enjoy the lakeside and the wider park with their four legged friends. All we ask is that your dog is kept on a short lead.

We are unable to allow dogs in the House, Bird Garden, Farm Experience and in the Adventure Playground, but the rest of the 100 acre site is yours to enjoy!

4 TOILETS & HAND-WASHING

All the toilets in the Grounds and Gardens will be open with a queuing capacity in place. There are also additional hand washing facilities around key areas of the site, and hand sanitisation stations at regular intervals around the site. We would still advise visitors to bring some alco-gel with them.

5 FOOD & DRINK

Will your cafés be open? Will there be food and drinks for sale?
Take away food and drink will be available from the Bothy Teahouse and the Kiosk. The Courtyard Café and Terrace Tearoom will be closed.

The environment
Our takeaway containers are made from plants and are compostable and are the best option for everyone’s safety, at this current time.

6 SHOPPING

Our Courtyard Shop is currently closed.  You can browse and order from our online shop and collect your purchase during your visit or have it delivered straight to your door.

Everything you buy at Harewood supports the Charity. The money from your purchases goes back into maintaining and conserving Harewood’s House, Gardens and Bird Gardens for the public benefit.

7 MAP

You can download a map to plan your visit here >>

8 ACCESS

Harewood is situated on a natural slope. For your own safety, please take care, especially on the steeper inclines. The wearing of flat, rubber-soled shoes is recommended. People accompanying those in wheelchairs will need to be strong and able pushers.

We have had to put in place certain measures in order to adhere to social distancing and other current government guidance:

  • Unfortunately we are not able to operate the Shuttle and Chain Ferry at this time