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Re-opening FAQs

As we re-open Harewood, we want to keep you up-to-date on how we are adapting to the situation arising from Covid-19. You might have a number of questions in relation to how we have prepared for your return, you can find some answers below, which is in line with current guidance.

These FAQs cover:

1 What’s open?
2 Booking
3 Your Visit
4 Toilets and Hand Washing
5 Food and Drink
6 Shopping
7 Map

If you have an urgent query, you can call us on 0113 218 1000, email info@harewood.org or send us a message via Facebook, Instagram or Twitter.

1 WHAT'S OPEN?

We will open over 120 acres of Grounds and Gardens at a reduced capacity to ensure the safety of our visitors, staff and volunteers – booking is essential prior to your visit.

Our Bird Garden, Gardens and Grounds, new Play space, Courtyard Grab n Go Café and Shop are all open.

Bird Garden
Entry is via the Courtyard only, with a one-way route in place

Gardens & Grounds
The Himalayan Garden, Terrace Garden, Walled Garden, Lakeside Path and wider Grounds are all fully open, with one-way routes in place at busy or constrained pathways. Entry to the Himalayan Garden is from the North side of the Lake only. Easy to follow routes are in place.

New play space
We’ve developed a new temporary play space, including a hay bale maze and lots of activities, where children can play whilst socially distancing, and without having to touch any surfaces.

Courtyard Grab n Go Café
Our Café will be serving a take away menu including snacks and some hot food options. Why not pre-book a picnic box before you arrive? Book here >>

Shop
Our Courtyard shop will be open with limited capacity. You can browse our shop collection online, and also click and collect your order >>

For now, the House remains closed, together with other indoor locations including the Bothy and the Curiosity Cabin. The Adventure Playground is not accessible, we have instead created a new outdoor activity with a giant maze and games area for to entertain children.

2 BOOKING

Member booking links are being emailed to Members as they become available. If you have not received a booking link, please email membership@harewood.org

Day tickets for non-Members can be purchased now online. There are a limited number of tickets for Saturday 27 June to Sunday 5 July. Tickets for week commencing Monday 6 July will be released from Thursday 2 July, than each Thursday following for the proceeding week. Click here to book now >>

Will I have to print out my tickets or can I show them on my phone?
Visitors should show their tickets on their phone, and at some places they may be asked to share their name and booking number. To maintain social distancing, we’re asking visitors to avoid passing anything to our staff.

I’m a Member – do I need to reserve a ticket for my under 4 year old?
Yes, please do. You will not be charged anything extra.

Are tickets full price if not everything is open?
We recognise that we are not able to open all parts of Harewood at this stage and have therefore reduced ticket entry to reflect this. Harewood is a Charity and as such charges admission, which is then funnelled back in to maintaining the Collections and furthering the Trust’s work. Our ticket prices are here >>

How many people are you going to let in each day?
We’re opening Harewood with a reduced capacity initially, to ensure we can manage social distancing. Numbers are managed through the booking system and we will continue to review this the longer we are open.

Do I need to book if I’m arriving on foot or by bicycle?
We truly support a visit to Harewood by a greener method, such as by bike and yes, you will still need to book in advance and show your ticket confirmation.

How will your booking system work?
One week of booking will be opened at a time until we feel it is safe to release future dates. The following week’s booking will open on the preceding Thursday evening. Booking closes at 11.59pm the day before the visit.

Will key workers/NHS have priority for booking?
Harewood would like to recognise the significant contribution made by key workers at this time and is looking at a way to show thanks and give something back when we hopefully fully open the site from autumn.

Do carers need to book a ticket?
Carers can continue to access our places for free with an essential companions’ card. Carers do not need to book a ticket for themselves, but the person they accompany will need a pre-booked ticket.

How will people have to show their booking?
Visitors will be asked to show booked tickets through their vehicle window before parking, along with Member cards for Members. Those arriving on foot or bike will be checked at the same place of entry to cars and asked to keep distance.

Is access for everyone?
A booking system will ensure we are able to control numbers to maintain ample space for everyone. The system is open to Members and non-Members.

What happens if people turn up on the day?
Visits should be pre-booked. If people do turn up and we have capacity on that day, they will be given the opportunity to enter, but it is not guaranteed.

How long can I stay?
There is no time limit on how long you can stay. We are requesting a maximum dwell time in the Bird Garden of 90 minutes, but you will be able to exit and go back in again.

What are your opening times?
Opening times are listed here >>

3 YOUR VISIT

As we emerge from three months of closure, under unprecedented circumstances, your return to Harewood may initially feel different to what you have experienced before, with extra guidance in place for a ‘safe’ visit.

You will notice additional hand washing facilities, a grab and go food and drink offering in the Courtyard Café only, a one-way system in the Himalayan Garden and the Bird Garden.

You may be asked to follow arrows, follow a one-way system, or slow your pace. It’s vital that you follow these instructions – they’re for everyone’s safety.

We know how much you are looking forward to returning and ask that you are patient and play your part in making this a lovely experience for all.

Are you giving members priority on booking or giving them exclusive access?
We will be offering two Member-only days on Thursday 25 and Friday 26 June as a thank you to all our Members who have continued to support us at this time. We are celebrating the official public opening on Monday 6 July.

Will you be asking visitors to wear facemasks or other PPE?
Visitors may wear face masks should they wish. In line with government guidance, our staff will not be required to wear face masks, but they are free to do so.

Why is the Adventure Playground closed?
The playground is one of the higher use areas at Harewood and whilst findings and guidance and information is not yet clear as to whether these are safe areas for people to be in. We have therefore created a new natural play area in front of the House, which includes easily wipeable activities, such as giant hula hoops and hopscotch, and a large straw maze. This area will be monitored and will have a one-way flow.

4 TOILETS & HAND-WASHING

All the toilets in the Grounds and Gardens will be open with a queuing capacity in place. There are also additional hand washing facilities around key areas of the site, and hand sanitisation stations at regular intervals around the site. We would still advise visitors to bring some alco-gel with them.

5 FOOD & DRINK

Will your cafés be open? Will there be food and drinks for sale?
The Courtyard Café will be open with a good selection of take away food and drink. In addition, the Kiosk in front of the Courtyard will serve Ice Cream and snacks, and the Horse Box near the Walled Garden will be open at busy times.
See our menu here >>

Pre-book a picnic box
It will be possible to pre-book a Picnic Box from the Café which you can pick up and then find a space to enjoy in the gardens. You are also welcome to bring your own picnic. There are some limited seating areas around the site, which have been set with plenty of space around them. We are asking all visitors to ensure they dispose of their litter appropriately.
See the picnic menu here >>
Book a picnic hamper here >>

The environment
Our takeaway containers are made from plants and are compostable and are the best option for everyone’s safety, at this current time.

6 SHOPPING

The Courtyard Shop will be open for any gifts, cards or purchases you would like to make. There will be a one-way system through the shop in place and the pace may be slower than usual. You can also browse the online shop and you can Click and Collect any items you purchase, so that there’s no need for you to spend time in an indoor space if you would rather not.

Everything you buy at Harewood supports the Charity. The money from your purchases goes back into maintaining and conserving Harewood’s House, Gardens and Bird Gardens for the public benefit.

7 Map

You can download a map to plan your visit here >>