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Christmas Opening FAQs

As we open Harewood for Christmas this year, you may have some questions about your upcoming visit. These FAQs cover:

1 What’s open?
2 Booking
3 Your Visit
4 Map

If you have an urgent query, you can call us on 0113 218 1000, email info@harewood.org or send us a message via Facebook, Instagram or Twitter.

Our Christmas season will run from Saturday 13 November to Monday 3 January. We will be closed Christmas Day and Boxing Day.

1 WHAT'S OPEN?

For our 2021 Christmas Season, the House, Grounds and Gardens are open, inclusive of our Bird Garden, Courtyard Café, Shop and Adventure Playground.

Please note, we are requesting that all visitors and members book a timed ticket slot prior to their visit to ensure access as we continue to limit and monitor visitor numbers and flow. Please see below for more details.

Bird Garden
You can access the Bird Garden via the Courtyard, or the Lakeside Path.

Gardens & Grounds
The Himalayan Garden, Terrace Garden, Walled Garden, Lakeside Path and wider Grounds are all fully open.

Adventure Playground + Woodland Wonderland
Our play spaces are fully open throughout Christmas – please note these areas close at 3.30pm due to light levels on site.

Courtyard Café & Terrace Tearoom
Our Courtyard Café and Terrace Tearoom are open daily. We also have additional catering options at the Bothy Teashop, and at the Harewood Horsebox.

Shops
Our Christmas Shop Below Stairs and Courtyard shop are open daily. You can browse our shop collection online, and also click and collect your order >>

Winter Opening Hours
During our winter season, last entry to the Bird Garden, Gardens and Adventure Playground is at 3pm.

2 BOOKING

This Christmas you will need to pre-book a timed ticket slot. Day tickets for Members and non-Member will need to be purchased online.

BOOK HERE >>

Timed ticket slots are set at 1 hour intervals.

Due to the nature of the installations int he House, booking is essential for all visitors, including members.

Do I have to arrive on site at the time my ticket is booked for?
Your timed ticket slot is for entry to the House only. You are welcome to arrive on site any time from 10am on the day of your booking. Please make your way to the entrance of the State Floor no more than 15 minutes before your booked time slot and visit the House within an hour of the time slot you have booked as shown on your ticket. For example, if your ticket is for 11am, please ensure that you visit the House between 11am and 12pm. We recommend visiting the House at around half past the hour of your booked timeslot for a quieter visit.

Will I have to print out my tickets or can I show them on my phone?
Visitors should show their tickets on their phone, and at some places they may be asked to share their name and booking number. To maintain social distancing, we’re asking visitors to avoid passing anything to our staff.

I’m a Member – do I still need to book?
Yes, Members are still required to book a timed ticket slot. There will be no extra cost to do this.

Do I need to reserve a ticket for my under 4 year old?
Yes, please do. You will not be charged anything extra.

I’m a Member and only want to visit the Grounds – do I still need to book
Yes, Members Grounds Only tickets can be booked online (Book here >>)

How will your booking system work?
All visitors (including Members) will need to book online – booking closes at 11.59pm the day before the visit.

How will people have to show their booking?
Visitors will be asked to show booked tickets through their vehicle window before parking, along with Member cards for Members. Those arriving on foot or bike will be checked at the same place of entry to cars and asked to keep distance.

What happens if people turn up on the day?
Visits should be pre-booked. If people do turn up and we have capacity on that day, they will be given the opportunity to enter, but it is not guaranteed.

How long can I stay?
There is no time limit on how long you can stay!

What are your opening times?

  • State Floor, Below Stairs, Terrace Tearoom + Below Stairs Christmas Shop 10am–5.30pm (last entry 4.45pm)
  • Bird Garden, Farm Experience, and Gardens 10am–3.30pm (last entry 3pm)
  • Adventure Playground + Woodland Wonderland 10am–3.30pm (last entry 3pm)
  • Courtyard Café 10am–5pm
  • Courtyard Shop 10am–5pm
  • Lakeside Path Walk, Terrace + North Park Walk 10am–5.45pm

3 YOUR VISIT

There will be timed entry slots into the House. You can select your time slot online when you pre-book your ticket.

We know how much you enjoy visiting Harewood and ask that you are patient and play your part in making this a lovely experience for all.

Will you be asking visitors to wear facemasks?
Under current guidance, we ask that visitors (except those that are exempt) wear a facemask in all indoor spaces, including the House, Shops, and whilst you are not seated inside our Café spaces. Visitors may wear face masks elsewhere should they wish. We will of course review this guidance closer to the time.

Can I take a pushchair/stroller around the House when I go to see Upon A Christmas Wish?

Prams and strollers not permitted in the House. Please note that as usual, prams and strollers are not allowed in the House because of the risk to our historic floors, carpets and furniture. Please leave prams and strollers in your car whilst you are visiting the House; any prams left elsewhere are left at your own risk.

What time can I stay until ?

If you have booked a visit with House Entry, please arrive at the House within an hour of the time slot you have booked as shown on your ticket.  Please make your way to the entrance of the State Floor no more than 15 minutes before your booked time slot. For example, if your ticket is for 11am, please ensure that you visit the House between 11am and 12pm.

Once you have visited the House, you are free to explore our beautifully lit gardens and grounds for as long as you like and enjoy tasty festive food and opportunities for Christmas shopping.

4 MAP

You can download a map to plan your visit here >>