As our F+B Assistant Manager, you will be responsible for overseeing the day-to-day operation of all catering, supporting and motivating the catering team to deliver exceptional customer service.

Main duties will include people management, commercial growth including delivering on set KPI’s, Health and Safety + Food Hygiene, raising standards, creating processes and development of the overall catering offer. This is a busy role that will require someone highly organised and motivated in order to successfully fulfil the role.

Key result areas

  • People Management and Leadership Line Management of F+B Supervisors and Team Members.
  • Provide day-to-day management of the catering offer at Harewood.
  • Lead on recruitment, induction, training, organisation and management of the catering team.
  • Ensure staff paperwork, including rota and payroll are completed in an accurate and timely manner and in line with set budgets.
  • With support from the F+B Manager, ensure all performance objectives are met, encouraging staff to develop within and where appropriate beyond their posts.
  • Communicate with all staff effectively to ensure that information is disseminated.
  • Be accountable for self-development, seek out new opportunities and learn new skills.
  • Play an important part in promoting Harewood’s vision and objectives.

Operations

  • Support the F+B Manager in the delivery of the new catering vision and ensure financial targets are met.
  • Support in sourcing high quality regional suppliers of food and drink and ensure provenance is at the heart of everything we offer.
  • Ensure stock is carefully managed to ensure consistency and availability of our offer.
  • Manage the Health + Safety and Food Safety of catering areas and ensure staff understand and comply with hygiene regulations.
  • Support with annual stock takes and quarterly stock checks, ensuring that stock is carefully recorded, and minimal stock is lost.
  • Create and implement procedures and help streamline processes and raise standards.
  • Alongside the F+B Manager and Head Chef, you will support the development of menus for cafes, concessions, events and groups thereby maximising sales potential.
  • Act as a role model, leading on customer service excellence with the team.
  • Deal with all feedback efficiently and ensure steps are taken to improve any recurring negative feedback.
  • Ensure that each catering area is looking its best on a daily basis, with staff and environment well presented, packaging available and POS clearly displayed and within brand guidelines.
  • Assist in using EPOS and other sources to inform repeat order quantities to maximise sales and profitability.
  • Set up and maintain all EPOS records and supplier information accurately.
  • Manage the delivery of conferencing and fine dining events.

Finance

  • Work with F+B Manager to ensure KPI’s are met and/or exceeded.
  • Work with the F+B Manager to drive business forward and ensure staff are motivated by their targets.
  • Support the F+B Manager in analysing sales in order to control, manage and minimise all costs efficiently.
  • Monitor and review monthly accounts and forecasts to ensure appropriate action is taken to achieve targets and improve business performance.

General Responsibilities

  • A commitment to equal opportunities, diversity and health and safety
  • Actively contribute to the successful achievement of departmental and charity-wide goals
  • Uphold all Harewood House Trust policies and procedures
  • Carry out any other duties as reasonably requested
  • Actively embody the charity’s values