+44 (0)113 218 1010

[javascript protected email address]

Christmas Opening FAQs

As we open Harewood for Christmas this year, we want to keep you up-to-date on how we are containing to adapt to the situation arising from Covid-19. You might have a number of questions in relation to how we have prepared for your visit, you can find some answers below, which is in line with current guidance.

These FAQs cover:

1 What’s open?
2 Booking
3 Your Visit
4 Toilets and Hand Washing
5 Map
6 Access

If you have an urgent query, you can call us on 0113 218 1000, email info@harewood.org or send us a message via Facebook, Instagram or Twitter.

Our Christmas season runs from Friday 13 November to Sunday 3 January. We will be closed Christmas Day and Boxing Day.

1 WHAT'S OPEN?

For our Christmas Season, the House, Grounds and Gardens are open, inclusive of our Bird Garden, Courtyard Café, Shop and Adventure Playground.

Please note, we are requesting that all visitors and members book a timed ticket slot prior to their visit to ensure access as we continue to limit and monitor visitor numbers and flow. Please see below for more details.

Bird Garden
Entry is via the Courtyard only, with a one-way route in place.

Gardens & Grounds
The Himalayan Garden, Terrace Garden, Walled Garden, Lakeside Path and wider Grounds are all fully open, with one-way routes in place at busy or constrained pathways. Entry to the Himalayan Garden is from the North side of the Lake only. Easy to follow routes are in place.

Adventure Playground
Our Adventure Playground is now fully open – parents and carers use this area at their own risk.

Courtyard Café & Terrace Tearoom
Following recent government guidance, we will be operating table service only in Courtyard Café and Terrace Tearoom. Take away options will be available from our external seating areas in and around the Courtyard.

Shops
Our Christmas Shop Below Stairs and Courtyard shop are open with limited capacity. You can browse our shop collection online, and also click and collect your order >>

Winter Opening Hours
During our winter season, last entry to the Bird Garden, Gardens and Adventure Playground is at 3pm.

For now, the Secondhand Book Shop and the Curiosity Cabin remain closed.

2 BOOKING

This Christmas you will need to pre-book a timed ticket slot. Day tickets for Members and non-Member will need to be purchased online.

BOOK HERE >>

Timed ticket slots are set at 15 minutes intervals.

There is a limited capacity within the House and the wider grounds, so booking is essential for all visitors, including members.

Under the current Rule of 6 guidance, there is a limit of 6 tickets per bookings.

Do I have to arrive on site at the time my ticket is booked for?
Your timed ticket slot is for entry to the House only. You are welcome to arrive on site any time from 10am on the day of your booking. Please make your way to the entrance of the State Floor no more than 15 minutes before your booked time slot.

Will I have to print out my tickets or can I show them on my phone?
Visitors should show their tickets on their phone, and at some places they may be asked to share their name and booking number. To maintain social distancing, we’re asking visitors to avoid passing anything to our staff.

I’m a Member – do I still need to book?
Yes, Members are still required to book a timed ticket slot. There will be no extra cost to do this.

Do I need to reserve a ticket for my under 4 year old?
Yes, please do. You will not be charged anything extra.

I’m a Member and only want to visit the Grounds – do I still need to book
Yes, Members Grounds Only tickets can be booked online (Book here >>)

How many people are you going to let in each day?
Harewood currently continues to operate on a reduced capacity, to ensure we can manage social distancing. Numbers are managed through the booking system and we will continue to review this the longer we are open. Our timed ticketing will allow us to regulate numbers through the House during our Christmas period.

How will your booking system work?
All visitors (including Members) will need to book online – booking closes at 11.59pm the day before the visit.

How will people have to show their booking?
Visitors will be asked to show booked tickets through their vehicle window before parking, along with Member cards for Members. Those arriving on foot or bike will be checked at the same place of entry to cars and asked to keep distance.

What happens if people turn up on the day?
Visits should be pre-booked. If people do turn up and we have capacity on that day, they will be given the opportunity to enter, but it is not guaranteed.

How long can I stay?
There is no time limit on how long you can stay. We are requesting a maximum dwell time in the Bird Garden of 90 minutes, but you will be able to exit and go back in again.

What are your opening times?
Opening times are listed here >>

3 YOUR VISIT

Under the current Covid-19 regulations, your visit to Harewood may initially feel different to what you have experienced before, with extra guidance in place for a ‘safe’ visit.

You will notice additional hand washing facilities, reduced seating in the Courtyard Café only, a one-way system in the Himalayan Garden and the Bird Garden.

There will be timed entry slots into the House. You can select your time slot online when you pre-book your ticket.

You may be asked to follow arrows, follow a one-way system, or slow your pace. It’s vital that you follow these instructions – they’re for everyone’s safety.

We know how much you enjoy visiting Harewood and ask that you are patient and play your part in making this a lovely experience for all.

Will you be asking visitors to wear facemasks or other PPE?
All visitors are required by law to wear a facemask in all indoor spaces, including the House, Shops, and whilst you are not seated inside our Café spaces. Visitors may wear face masks elsewhere should they wish.

4 TOILETS & HAND-WASHING

All the toilets in the Grounds and Gardens will be open with a queuing capacity in place. There are also additional hand washing facilities around key areas of the site, and hand sanitisation stations at regular intervals around the site. We would still advise visitors to bring some alco-gel with them.

5 MAP

You can download a map to plan your visit here >>

6 ACCESS

We have had to put in place certain measures in order to adhere to social distancing and other current government guidance:

  • Wheelchair users can access the State Floor using a wheelchair lift. Please note, our staff are unable to assist with embarking and disembarking from the wheelchair lift.
  • For hygiene purposes, we are unable to provide courtesy indoor wheelchairs to visitors at present
  • Due to government restrictions, we are unable to operate the wheelchair lift Below Stairs at present, therefore access to some areas of Below Stairs is restricted for wheelchair users.
  • Unfortunately we are not able to operate the shuttle or chain ferry at this time.
  • Wheelchair access to Terrace Tearoom is via the Terrace Garden, with use of a wheelchair ramp. Please note our staff are unable to provide assistance with wheelchairs on and off this ramp.
  • The Bird Garden is positioned on a natural slope. Due to one-way routes in place at present, please be aware that the Bird Garden exit is located at the bottom of a steep slope. Due to the one way systems in place you will not be able to exit the Bird Garden via the Courtyard.